Ask a question
Australian call centre
1800 913 118
Free from landlines and most mobile phones (from 8am to 6pm AEST Monday-Friday).
For other contact details please click on the links below.
MAILING ADDRESSES
If you would like to know the address of our other offices, including financial advisers, you can use our financial adviser search.
| Office | Street Address | Mailing Address |
|---|---|---|
| Registered office Australia | Insignia Financial Ltd ABN 49 100 103 722 Level 1, 800 Bourke Street Docklands VIC 3008 |
IOOF Holdings Ltd GPO Box 264 Melbourne VIC 3001 |
Office locations
| Office | Street Address |
|---|---|
| Victoria | Level 1, 800 Bourke Street Docklands VIC 3008 |
| New South Wales and Australian Capital Territory | 30 The Bond Level 3, 30 Hickson Road Millers Point NSW 2000 |
| Queensland and Northern Territory | Level 11, 200 Mary Street Brisbane QLD 4000 |
| Western Australia | Level 28, Central Park 152-158 St Georges Terrace Perth WA 6000 |
| Tasmania | Level 9, 59 Liverpool Street Hobart TAS 7000 (Vodafone building) |
| South Australia | Level 19, 91 King William Street Adelaide SA 5000 |
| Department | Contact details |
|---|---|
| Expand Extra Expand Essential |
Phone: 1800 517 124 International: +61 3 8614 4967 Email: clientfirst@myexpand.com.au Online access (Expand Online) |
| IOOF Employer Super IOOF Pension IOOF Personal Super |
Phone: 1800 913 118 International: +61 3 8614 4967 Email: clientfirst@insigniafinancial.com.au Online access (IOOF Online) |
| MLC MultiActive MLC MultiSeries IOOF WealthBuilder |
Phone: 1800 002 217 Email: investorservices@insigniafinancial.com.au Online access (Portfolio Online) |
| OnePath Superannuation, Pensions & Investments – OneAnswer Frontier, OneAnswer and Integra products | Phone: 133 665 International: +61 2 8366 1505 Email: General Enquiry Form |
Transact
If you have any questions please refer to the IOOF Transact user guide
If you have questions that this guide does not answer, you have the following options:
- Contact your Relationship Manager
- Email us at Transactsupport@insigniafinancial.com.au
- IOOF general enquiries 1800 125 566 between 8:30am and 5:00pm AEDT Monday to Friday
| Products | Contact details |
|---|---|
| Expand Extra Expand Essential |
Phone: 1800 517 124 Email: clientfirst@myexpand.com.au Adviser online access |
| IOOF Employer Super IOOF Pension IOOF Personal Super |
Phone: 1800 913 118 International: +61 3 8614 4967 Email: clientfirst@insigniafinancial.com.au Adviser online access |
| MLC MultiActive MLC MultiSeries IOOF WealthBuilder |
Phone: 1800 002 217 Email: investorservices@insigniafinancial.com.au Adviser online access (Portfolio Online) |
| IOOF Alliances (Self-licensed AFSL solutions) |
Phone: 0419 416 076 Email: andy.marshall@insigniafinancial.com.au |
About our complaints process
We take all complaints very seriously. If you have a complaint about an IOOF product or service (or wish to obtain further information about the status of an existing complaint), please call us 1800 913 118 or fill the contact form above.
National Relay Service (NRS)
If you are d/Deaf, hard of hearing, or have a speech/communication difficulty please contact us by:
Step 1: Contact us through your preferred NRS call channel detailed on NRS call numbers and links.
Step 2: Provide the NRS with our phone number 1800 913 118
For more information visit: About the National Relay Service
Translating and Interpreting Service (TIS) National
For our members who do not speak or have limited English we offer a translating and interpreting service at no additional cost. Simply call one of our friendly team on 1800 913 118 and mention which language you would like to use. You will then be placed on hold while we find someone to help interpret.
Depending on wait time and the right interpreter being available, you may be given an alternative time and date to speak with a Client Solutions Specialist and the interpreter.
The interpreter is provided through the TIS, a National service, operated by the Department of Home Affairs.
1800 913 118
Australian call centre
Free from landlines and most mobile phones
From 8am to 6pm AEST
Monday-Friday